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Website support

I'm having difficulty logging into/setting up my online account

Once we have received and approved your account form you will be sent a link to create a password, we do this because we operate a bespoke pricing system with your pre-agreed prices. Please ensure you check your junk box when we send you the link, sometimes this link may expire in which case we will send you a new one. 

I'm having difficulty using your website on Internet Explorer

We use a state of the art ecommerce platform that may not work as well on older versions of Internet Explorer, we recommend using the latest versions of Google Chrome, Microsoft Edge and/or Mozilla Firefox instead. 

I purchased products on your website but didn't get my reward points? 

Please get in touch if you think this may have happened and we will be happy to investigate. We can reward WARECash retrospectively if this is the case. 

I order the same products every week but I have to keep re-adding them to my cart

We recommend using the 'Favourites tool', read more about this feature here

There's a product I need but I can't find it on the website

While we do have access to a wide range of products, certain products are either made to specification and/or are unique which makes us unable to list it on our website. We'd be more than happy to help source antyhing you may need. 

I'm trying to use your online chat facility but not receiving a response

We recommend using this service between the hours of 8.30-5pm Mon-Fri, any messages outside of these hours will be sent as an email so we don't miss any queries! 

Can I manage my account on my phone? 

Of course, our website is mobile responsive.