Customer Service

At Ware we are proud of our reputation for excellent customer service.

Please feel free to contact us at customerservice@wareuk.com with any questions you may have before you order or about a current order.

You may find the quickest solution to your query or problem can be found by checking our list of frequently asked questions...

What are your Carriage Terms?

Standard delivery is free for orders over £200. Due to the high value nature of our items, many of them are bought to order. We expect to receive most items within 3-5 working days however this may not always be the case. If we are made aware of any large stock delays we will contact you at your given email address to inform you.

What times are you open for business?

Our Website is open 24 hours a day, 7 days a week!  Office hours are 8.30am to 5pm Monday to Friday. Orders that are placed over the weekend will be processed the following Monday. Orders placed over Bank Holiday/Holiday periods will be processed when the business reopens - We will advertise our opening hours on the website.

I've had the wrong goods delivered, what should I do?

We are sorry that this has happened. Please contact our customer services who will be pleased to make arrangements to exchange them as quickly as possible.

I am unhappy with the goods you have sent me

Please contact our customer services who will make arrangements to exchange them or make a refund.

The goods you have sent me are damaged

Please contact our customer services who will be pleased to make arrangements to exchange them.

What is your returns policy?

If goods are unused and in their original packaging we will gladly credit or refund them. Unfortunately we are unable to do this with special order items, unless they are faulty.

The goods are faulty, what should I do?

Please contact our Sales Office who will make arrangements for repair/replacement as quickly as possible.