Customer Service

At Ware UK, we take great pride in our excellent Customer Service. Our team have a wealth of industry knowledge and product training - from our sales team, right through to our drivers - to offer you the help and advice you need, when you need it. 

Please don't hesitate to get in touch, whether it's a small query or creating an account with us, we'll be happy to help.

FAQ's

What are your Carriage Terms?

Standard delivery is free for orders over £45 if you are based in or around the Merseyside area. We stock thousands of products, but if you need a specific item we don't have we're more than happy to source an alternative, subject to availability. We are happy to arrange shipping if you operate outside our delivery area (we will advise on any courier charges before processing your order). 

What are your business hours?

Our website is operational 24/7. Our office hours are 8.30am to 5pm Monday to Friday. Orders that are placed over the weekend will be processed the following Monday. Orders placed over Bank Holiday/Holiday periods will be processed when the business reopens - We will notify you of any changes in our opening hours well in advance.

I am looking to set up a new account/switch from my current supplier, can you help?

Whether you need information on quoting/pricing, help with setting up a new venture, or just a general chat about how we can help then please contact our team:

Patrick Gossage - Sales Manager - Patrick@wareuk.com

Amands Byrne - Customer Service executive - Amanda@wareuk.com

I've had the wrong goods delivered, what should I do?

We are sorry that this has happened. Please contact our customer services who will be pleased to make arrangements to exchange them as quickly as possible.

I am unhappy with the goods you have sent me

Please contact our customer services who will make arrangements to exchange them or make a refund.

The goods you have sent me are damaged

Please contact our customer services who will be pleased to make arrangements to exchange them.

What is your returns policy?

If goods are unused and in their original packaging we will gladly credit or refund them. Unfortunately we are unable to do this with special order items, unless they are faulty.

The goods are faulty, what should I do?

Please contact customer services who will make arrangements for repair/replacement as quickly as possible.